Common Train Statuses
UK train departure boards use several standard status indicators. Here is what each one means:
- On time
- The train is expected to depart at the scheduled time. This is shown in green.
- Delayed
- The train is running late but a new expected time has not yet been confirmed. This usually happens when delays are being assessed.
- Expected [time]
- The train is delayed and expected to depart at the new time shown. For example, "Expected 14:35" means the train should now depart at 14:35.
- Cancelled
- The train will not run. You should look for alternative services or speak to station staff about your options.
- Starts here
- The train begins its journey at this station. It may be shown without a platform until closer to departure.
- Platform [number]
- The platform from which the train will depart. This may change, so listen for announcements.
What to Do When Your Train is Delayed
If your train is delayed, check if there are alternative services that might get you there sooner. For delays over 15 minutes, you may be entitled to compensation under the Delay Repay scheme. Keep your ticket and note the delay for your claim.
What to Do When Your Train is Cancelled
If your train is cancelled, you can usually travel on the next available service to your destination. Your ticket remains valid for the journey. For advance tickets, you can either get a refund or travel on a later train - speak to station staff or the train operator.
Short Platforms
Some stations have platforms shorter than the train. In these cases, certain carriages may not have doors that open. Listen to announcements about which carriages to use.