Why Platforms Change
Platform changes happen for several reasons: engineering works, train faults, late-running services, or operational requirements. While inconvenient, they help keep the railway running smoothly.
How to Stay Informed
Check the departure boards regularly, especially in the 15 minutes before your train is due. Listen for announcements - stations will announce platform changes over the public address system. NextTrainTo updates in real-time, so refreshing the app will show you the latest platform information.
Tips for Handling Platform Changes
Position yourself centrally in the station so you can reach any platform quickly. If a platform change is announced, move promptly but safely - do not run on platforms. At large stations, allow extra time as platforms may be several minutes apart.
When Platform Information is Not Shown
Sometimes platform information is not displayed until 15-20 minutes before departure, especially at busy terminus stations. This is normal and gives the railway flexibility to manage arrivals. The platform will be announced when confirmed.